The Support Group Blog

Prepaid, Discounted FileMaker Consulting

A number of clients have recently signed up for or renewed their Sapphire Maintenance Plan, and in talking about it, we realized that it’s not as well known as some of our other offerings.  It’s an annual service and support agreement that provides you with ongoing access to a team of expert FileMaker Certified developers at a reduced rate.

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Life Lessons: Backing Up

There’s an old adage that shows up in many forms:

Smart people learn from their own mistakes; really smart people learn from the mistakes of others.

I’d expand that to include learning from one’s successes and the successes of others, as I’ve endeavored to teach my children many times over.

I’ve been in this business over 25 years and worked at Apple for a few years before that. Over that time, I’ve seen a lot of interesting customer experiences, good and bad, with some providing major life lessons the hard way. Most of these are simple in nature but reinforce what many of us know intuitively. The stories I want to share today relate to backing up.

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"Why should a human do this when a computer can do it?”

Early in my FileMaker career, perhaps back in the first version of FileMaker, we were hired by a company selling and leasing commercial real estate.  The company’s database contained information on properties for sale and lease, completed transactions, and a variety of reports summarizing data by office, district, region, sales person, month and quarter.

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